Return & Refund Policy — Dot Biggest

 

Thank you for shopping with Dot Biggest. We want you to feel confident in your purchase. If you are not fully satisfied, you may request a return in accordance with the policy below.

 

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1. Return Window

 

You have 30 days from the date of delivery to request a return.

Requests submitted after this period may not be eligible for a refund or exchange.

 

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2. Eligibility for Returns

 

To be eligible for a return, your item must:

 

• Be in the same condition as received

• Be unused, unworn, and free from damage not caused during shipping

• Be returned in original packaging with all accessories included

• Include proof of purchase (order confirmation or receipt)

 

We reserve the right to reject returns that do not meet these conditions.

 

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3. Non-Returnable Items

 

The following items cannot be returned:

 

• Items marked as final sale

• Gift cards

• Personalized or custom-made products

• Items returned without prior authorization

• Items showing signs of use or damage not related to shipping

 

 

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4. Damaged, Defective, or Incorrect Items

 

Please inspect your order upon arrival.

If your item is:

 

• Damaged

• Defective

• Incorrect

 

Contact us within 7 days of delivery with:

 

• Your order number

• A description of the issue

• Photos or video evidence

 

We will review the case and offer a replacement, refund, or appropriate resolution.

 

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5. How to Start a Return

 

To initiate a return, contact us at:

📩 DotBiggest@proton.me

📞 +1-929-309-2074

Please include:

 

• Order number

• Item(s) you wish to return

• Reason for return

 

Returns must be approved before shipping. Unauthorized returns may not be accepted.

 

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6. Return Shipping

 

 

• Customers may be responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping method

• We are not responsible for lost or undelivered return packages

 

 

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7. Refunds

 

Once your return is received and inspected:

 

• You will be notified of approval or rejection

• Approved refunds are processed within 14 business days

• Refunds are issued to the original payment method only

 

Shipping fees are non-refundable, unless required by law.

Partial refunds may be issued if items are returned damaged, used, or incomplete.

 

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8. Exchanges

 

We do not offer direct exchanges.

To replace an item:

 

1. Submit a return request

2. Place a new order once approved

 

 

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9. Contact

 

📩 DotBiggest@proton.me

📞 +1-929-309-2074